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Aside to our consultancy and training, we also offer help and support for Project Server and SharePoint users.

We have dedicated SharePoint and Project Server professionals who are able to give you technical support on these leading PPM solutions.

Microsoft SharePoint Support

Our Microsoft SharePoint technical support packages cover:

• Microsoft SharePoint 2007
• Microsoft SharePoint 2010
• Microsoft SharePoint 2013
• Microsoft SharePoint 2016
• Microsoft SharePoint Online (Office 365)

Microsoft Project Server/Project Online Support

Our Microsoft Project Server/Project Online technical support packages cover:

• Microsoft Project Server 2007
• Microsoft Project Server 2010
• Microsoft Project Server 2013
• Microsoft Project Server 2016
• Microsoft Project Online (Office 365)

Our Support Service provides 3rd line expert technical support to your Microsoft Project Server, Project Online, SharePoint Server and SharePoint Online solutions. Your System Administrators are backed by us, your specialist Gold Accredited Microsoft Partner.

Why use our Support Service?

• Provide your nominated system administrators with access to our UK based dedicated Microsoft Certified Experts
• We pro-actively monitor your environment and run monthly system audits
• Each query is quickly prioritised & managed effectively within agreed SLAs
• Fast resolution time and efficient ticketing management
• Best practice approach to Change Requests
• Membership of our User Community with regular newsletters and networking opportunities
• Keep you up to date with the latest CUs & SPs and planned enhancements to cloud services

Download 3rd line support brochure

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Enterprise solutions require specialist expertise. Establishing a support desk or recruiting system administrators is not always a viable option. Delegate responsibility to us, your specialist Microsoft Gold Accredited Partner. We will take ownership of full end to end system administrating & user support for your business critical solution.

Focus on running your organisation, not supporting your LOB Software

• Need to add a user? We will do this for you
• Need to revise a Site Template? We will do this for you
• Need to update your document templates? We will do this or you
• Need to apply system updates? Don’t worry, we manage this for you
• Need to provide end user support? They can contact us directly

Why use Remote Administrator?

• Much more cost effective than recruiting specialist technical resource
• Significantly reduce the burden on your Department, PMO and internal IT/IS UK based dedicated Microsoft Certified Technical Consultants
• Provide all your users with direct access to experts Fast resolution time and efficient ticketing management
• Each query is quickly prioritised & managed effectively within agreed SLAs
• Best practice approach to Change Requests
• Ensure your business critical solutions are running latest updates
• Pro-active monitoring of your environment and proactive issue resolution
• Guidance on system, project management and business process best practice
• Membership of our User Community with regular newsletters and networking opportunities

What services are included?

Modifications to Existing Configuration, including:
User Management | Permissions | Reports | Branding

SharePoint Online / SharePoint Support also includes:
Data structure & site collection hierarchy | Site Templates | Lists | Workflows | Libraries | Document Management Controls | Search | Content Types

Project Online / Project Server Support also includes:
Project & Resource Centre Views | Workflows Project Site Templates | Lists | Workflows | Libraries | Document Management Controls | Content Types | PM Portal | EPT Modifications | Enterprise Calendars

Microsoft Updates
Testing and installation of Service Packs and Cumulative Updates

Proactive Monitoring Queues
Logs | Cubes | Archiving

Monthly Data Quality Audit
To ensure best practice use

Helpdesk Support to ALL Users
Available during standard business hours in the UK

Download Remote Administrator Support Service brochure

Talk to us to discuss your support needs, your user support and how we can help you maximise your investment in Project Server, Project Online, SharePoint, SharePoint Online or Azure.